Wipro Careers India Off Campus Recruitment Drive 2023: It is good opportunity for applicants or Job Seekers, who are looking for the profile of Associate Mapping in Hyderabad, India.
Interested or Eligible Job Seekers or applicants can apply for the off campus recruitment drive of Wipro Associate Mapping in Hyderabad and register through the given below link. The detailed eligibility criteria and the application process of Wipro Entry Level Associate Mapping details are given below.
Here, you will get the required job related information about the recruitment of Wipro Off Campus Recruitment Drive such as Name of Company, Location, Job Role or Profile, Experience or Fresher Required, Year of Passing, Qualification or Eligibility Criteria, and much more.
Job seekers or applicants are advised to read all the details before making online registration for Wipro Entry Level Associate Mapping opening at the Hyderabad location.
Job Summary of Wipro Jobs & Careers Hiring for Associate Mapping:
| Company: | Wipro |
| Job Location: | Hyderabad |
| Job Profile: | Associate Mapping |
| Job Type: | Full-Time |
Wipro Associate Mapping Off Campus Recruitment Drive-Details:
The purpose of the role is to provide effective technical supportto the process and actively resolve client issues directly or throughtimely escalation to meet process SLAs.
Do
- Support process by managing transactions as per requiredquality standards
- Fielding all incoming help requests from clients via telephoneand/or emails in a courteous manner
- Document all pertinent end user identification information,including name, department, contact information and nature of problem orissue
- Update own availability in the RAVE system to ensureproductivity of the process
- Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions
- Follow standard processes and procedures to resolve all clientqueries
- Resolve client queries as per the SLA’s defined in thecontract
- Access and maintain internal knowledge bases, resources andfrequently asked questions to aid in and provide effective problemresolution to clients
- Identify and learn appropriate product details to facilitatebetter client interaction and troubleshooting
- Document and analyze call logs to spot most occurring trends toprevent future problems
- Maintain and update self-help documents for customers to speedup resolution time
- Identify red flags and escalate serious client issues to Teamleader in cases of untimely resolution
- Ensure all product information and disclosures are given toclients before and after the call/email requests
- Avoids legal challenges by complying with service agreements
- Deliver excellent customer service through effectivediagnosis and troubleshooting of client queries
- Provide product support and resolution to clients by performinga question diagnosis while guiding users through step-by-step solutions
- Assist clients with navigating around product menus andfacilitate better understanding of product features
- Troubleshoot all client queries in a user-friendly, courteousand professional manner
- Maintain logs and records of all customer queries as per thestandard procedures and guidelines
- Accurately process and record all incoming call and email usingthe designated tracking software
- Offer alternative solutions to clients (where appropriate) withthe objective of retaining customers’ and clients’ business
- Organize ideas and effectively communicate oral messagesappropriate to listeners and situations
- Follow up and make scheduled call backs to customers to recordfeedback and ensure compliance to contract /SLAs
- Build capability to ensure operational excellence andmaintain superior customer service levels of the existing account/client
- Undertake product trainings to stay current with productfeatures, changes and updates
- Enroll in product specific and any other trainings per clientrequirements/recommendations
- Partner with team leaders to brainstorm and identify trainingthemes and learning issues to better serve the client
- Update job knowledge by participating in self learningopportunities and maintaining personal networks
This notification is for the off campus recruitment of Associate Mapping from Wipro. You can apply through the given link for the role of the Associate Mapping.
Important Note: Do read all the instructions and requirements carefully to apply for the job. All the communications from the company will be on your registered Email ID. Keep checking your emailbox for the next round details once CV is shortlisted.
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How to apply Wipro Off Campus Recruitment Drive for the role of Associate Mapping?
Registration Link of Wipro Job & Careers & for More Details: Click Here